FAQs

Frequent Answered Questions

How long will it take to reach my destination?
Beyond our standard couriers (e.g., DHL, UPS, USPS, FedEx, TNT, et.c), our suppliers use their own shipping methods: AliExpress, Standard Shipping, China...
Fri, 26 Jan, 2018 at 6:19 AM
Do you offer overnight or 3-day expedited shipping
At this point, since we currently ship to over 229 countries all over the world, we would have to charge customers for shipping to meet those demands.  We c...
Sun, 17 Dec, 2017 at 12:25 PM
Why does my tracking status still show my package is in China/Hong Kong/Japan/Singapore?
The tracking number provided to you through your e-mail on file should be available for status after 7-14 days from initial date of e-mail receipt.  Please ...
Sun, 17 Dec, 2017 at 12:27 PM
Where can I check the shipping/tracking status of my package(s)?
First, we send you regular updates about your tracking number and how to track your order. In addition, our tracking partners at aftership.com will have tr...
Fri, 26 Jan, 2018 at 6:17 AM
How can we reach an English-speaking representative of your store?
We have English-speaking staff members from the UK and India available to answer questions and inquiries you may have regarding our products and services.  ...
Sun, 17 Dec, 2017 at 2:43 PM
Is it free to call you?
Unfortunately, it will not be free. International rates and charges apply to you with your own cellular/phone service. However, we provide many free contac...
Fri, 26 Jan, 2018 at 6:26 AM
I ordered multiple items but why are they arriving one-by-one in separate packages?
We work with several sorting centers from different locations and it is the most efficient and fastest way to ship and deliver international packages to our ...
Sun, 17 Dec, 2017 at 12:42 PM
How long does payment verification take?
Usually, in minutes. Generally, major credit card services, banks, PayPal and Stripe services confirm and verify with us within 24 hours or less.
Sun, 17 Dec, 2017 at 12:44 PM
I am in another country and I am trying to order items to be sent to another country, yet I am not able to complete the purchase -- why is this?
We work with Visa, Mastercard, Discover, American Express, and PayPal, to ensure that fraud detection is enforced. We only allow orders with names and countr...
Sun, 17 Dec, 2017 at 12:47 PM
I am under 18 years of age but I am using my parents' credit card, why can't I order?
You must be 18 years of age or older to make purchases at our store.
Sun, 17 Dec, 2017 at 12:48 PM